Refurbishments for the Retirement Living & Aged Care Community
Capital Works & Facilities Maintenance Services Provided with Resident Needs at the Forefront
For more than 30 years, CBC Group has partnered with Australia's retirement living and aged care providers to create safe, comfortable, and well-maintained environments where residents can continue to feel at home. From day-to-day facility maintenance through to renovations, refurbishments, and capital works, we understand the unique challenges of working in occupied communities where residents always come first.
Balancing exceptional resident experiences with operational performance isn't easy. Residents deserve dignity, comfort, and continuity of care, while operators need confidence that their assets are compliant, projects are delivered with minimal disruption, and budgets remain under control.
That's why every solution we deliver is designed around both people and performance, combining safety, transparency, cost certainty, and the regulatory expertise required to meet the demanding standards of the retirement living and aged care sector.
Delivering Services with Empathy and Efficiency
CBC Group delivers facility maintenance, renovations, refurbishments, and construction services tailored specifically for retirement living and aged care environments.
Our teams work closely with site management and care staff to minimise disruption, respect residents' daily routines, and maintain safe, comfortable environments throughout every stage of delivery. It's an approach that combines technical expertise with genuine care, ensuring essential works are completed efficiently without compromising the resident experience.
CBC are Experienced In Delivering
- Facilities Management Services to enhance the resident experience – creating a clean and comfortable environment, sensitive to the needs of the residents and improving their overall satisfaction.
- Asset Management Services that reduce risk through compliance with regulatory standards and improving transparency, especially across multi-site providers.
- Capital Works Programs, major works to improve functionality, access or enjoyment of the facilities. Minor works to refresh or refurbish the community.
- Construction of the capital works programs for a more cost-effective and timely delivery of projects.
- Help Desk to improve resident satisfaction with 24/7 availability and Australian-based operators trained in empathy and understanding.
- Project Management and Consulting personnel with relevant experience to provide support to an inhouse team, or provide high-level advice during the planning stages of a project.
Renovations and Refurbishments Without Disrupting Residents
Renovations and refurbishments in an occupied retirement living or aged care setting carry different constraints to a standard commercial project. CBC Group plans works around quiet hours, resident movement, and infection control requirements, and maintains close communication with facility management and care staff throughout. The goal on every refurbishment is the same: deliver the upgrade with minimal disruption to residents' daily lives, whether it's a single unit refresh, a common area refurbishment, or a full facility renovation.
Explore our Latest Projects
Our Clients Include
Reduce Vacancy Periods with Industry-benchmarked Refurbishment Times
Frequently Asked Questions
Yes. CBC Group delivers renovations, refurbishments and capital works in occupied retirement living and aged care communities. Works are planned and sequenced around quiet hours, resident movement and infection control requirements, in consultation with site management and care staff, so daily life can continue as normally as possible.
CBC's teams work with site management and care staff to respect residents' routines and keep environments safe. Works are planned around quiet hours and resident movement, and contractor activity is coordinated so that care delivery is affected as little as possible. For more detail, see our guide to construction in operational and occupied facilities.
CBC provides six connected services:
- Facilities Management for clean, comfortable environments that support resident satisfaction
- Asset Management to reduce risk through regulatory compliance and better transparency
- Capital Works for major works that improve functionality and access, plus minor refresh and refurbishment work
- Construction to deliver capital works programs cost-effectively and on time
- Help Desk with 24/7 availability
- Project Management and Consulting to support in-house teams or provide high-level planning advice
Yes. CBC's help desk operates 24/7 and accepts requests by phone, email, text and work request systems. It acts as a single point of contact and triages calls against your priority matrix. Operators are Australian-based and trained in empathy and understanding, which matters in care environments.
Yes. CBC's asset management and facilities management services are designed for multi-site providers, with one help desk, consistent reporting and a single accountable partner. CBC manages portfolios at scale, including more than 260 sites across Queensland, New South Wales and Victoria for Endeavour Foundation. Read the integrated facility management case study.
A verified asset register records each asset's location, condition, maintenance history and service documentation. That gives providers an auditable record that required maintenance has been carried out, and supports statutory inspections and audit verification. Condition assessments also feed a 5–10 year lifecycle plan and capital expenditure forecast, so replacement costs can be budgeted ahead of time. Learn more about asset management.
Yes. Refurbishments are planned and sequenced to deliver against industry-benchmarked timeframes, helping shorten the time units or rooms are out of service.
BC Group has worked with Australian retirement living and aged care providers for more than 30 years. Clients include Anglicare, Baptist Care, IRT, Uniting, Whiddon, Scalabrini and others. Recent examples include the HVAC replacement for Anglicare, communal living refurbishment and seniors living refurbishments.