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50+ clients across multiple industries

50+ clients
across multiple industries

Customer Service Focused

Customer
Service Focused

Responsive & Client Focused

Responsive &
Client Focused

24/7 Helpdesk based in Australia

24/7 Helpdesk
based in Australia

CBC Group appointed to manage Silver Chain’s community maintenance needs

CBC Group has been chosen by not-for-profit organisation Silver Chain to deliver a comprehensive, nationwide program aimed at providing a one-stop shop for all their client’s maintenance requirements.

Silver Chain is the largest provider of in-home health and aged care in Perth now operates Western Australia, South Australia, Victoria, New South Wales and Queensland. Its 4,100 staff and many volunteers assist over 103,000 people to improve or maintain their quality of life, delivering in-home community health and aged care services at locations across Australia.
Providing maintenance services to Silver Chain’s nationally under a single contract will deliver significant benefits to the organisation.

By engaging CBC Group in a single national contract Silver Chain will be able to bring continuity of both administration and maintenance outcomes across their service locations.
CBC’s maintenance model for Silver Chain takes on responsibility for managing the maintenance program for the organisations’ facilities assets and also local contractor management, thereby mitigating potential risks associated with operating under ad-hoc local arrangements.

Through this contract Silver Chain will be able to call upon a range of services, managed and delivered by CBC, including;
• Refurbishments
• Soft & Hard Services
• Facilities management & maintenance
• Fire services
• Electrical services
• Mechanical services (HVAC)
• Hydraulics
• Building services
• Automatic doors
• Project management
• Pest detection & control
• Master security
• Access control/roller doors/security gates

CBC’s expertise in managing and delivering nationally co-ordinated and consistent maintenance programs across a large number of locations is at the core of CBC’s ongoing success and it’s a capability that we’re able to apply for the benefit of organisations both big and small.

CBC Group has recently been appointed by Emirates Leisure Retail Australia (ELRA) for the management and delivery of reactive and preventative maintenance services as well as Essential Services across their corporate network of stores in Australia.

Emirates Leisure Retail Australia, a subsidiary of the high-profile Emirates Group, owns and operates a wide-ranging portfolio of restaurants, cafes and bars across the Middle East, Australia and Asia.

In Australia ELRA currently operates 44 establishments across the country comprising 25 Hudsons Coffee outlets plus 19 bars and restaurants
ELRA has rapidly expanded their airport’s bars and restaurants business, which now includes 41 airport locations across the country.

ELRA’s focus on delivering a quality experience is evident with the recent project ‘Sydney City Views’ at Sydney International Airport has been hailed as THE global benchmark in airport dining.

To ensure ELRA’s high quality standards are maintained, in addition to a comprehensive preventative maintenance program, the CBC in-house Helpdesk service will enable stores across the country 24/7 access to log reactive maintenance requests.

“The Emirates name has a global reputation for quality and service” said Adam Bristow, CBC’s Group Facilities Manager.

“To be chosen to help support that reputation through our provision of maintenance services is a big responsibility for us, but one that we continue to deliver on for clients throughout Australia.”

In delivering the ELRA maintenance program CBC will be providing a suite of trades services including:
– Plumbing
– Electrical
– Refrigeration
– Cooking / Kitchen Equipment
– General Maintenance
– Fire Systems Maintenance
– Shop Fit-Outs
– Minor Project Works
– Statutory Maintenance

CBC has recently been awarded the contract with Endeavour Foundation for preventative, routine and corrective maintenance services across the foundations hundreds of sites throughout Australia.

Endeavour Foundation is a not-for-profit charity established in 1951 with a vision to support people with an intellectual disability to live their best life – starting with equal access to education and life-skills learning. Based out of Queensland, it is one of the largest disability support service providers in Australia operating from over 300 locations in three States. These sites are comprised of industrial facilities that employ people with a disability, learning and lifestyle services, retail centres, employment services centres and housing.

The contract will see CBC providing the following trades throughout Australia:
• Handyperson
• Carpentry
• Grounds & Landscaping
• Electrical
• Plumbing
• Mechanical Services (HVAC)
• Cleaning
• Building Certification
• Projects
• Consultancy Services
• Fire Prevention
• Security
Endeavour Foundation were looking for a company that had the experience and scale to provide numerous services, nationally, but also a provider that has the agility to respond effortlessly to unforeseen issues. CBC’s track record with our many national and long-term accounts gave them comfort that CBC is perfectly positioned to handle all situations at all sites.

CBC Facilities Maintenance has been awarded a contract with Hertz Australia for the provision of Facilities Maintenance Services at over 65 locations throughout Australia.

The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies operating the Hertz, Dollar and Thrifty vehicle rental brands in approximately 10,200 locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

As part of CBC’s scope of works, it is to provide all aspects of Facilities Maintenance Services on a 24 hour, 7-day basis to all of Hertz corporate locations, including major airports in each Australian Capital City and several regional airports.

Hertz airport facilities range from counters in airport arrival areas to their standalone offices and car storage and maintenance areas in airport grounds.  Under the new agreement CBC will be responsible for:

With Hertz Australia looking for the benefits of a using a single source for all trade services, scheduled maintenance services and minor works across all regions, CBC was able to demonstrate its nationwide service capability, particularly in key major and regional airport locations.  This includes its long-term contracts at Sydney International and Domestic airports as well as CBC’s recent securing of the Airservices Australia contract for the provision of services to its 250 locations.

Commenting on the benefits delivered through the new partnership, Adam Bristow CBC’s Group Facilities Manager explains, “CBC managing fundamental site service and maintenance requirements enables Hertz local management and staff to focus on the company’s core business of delivering an outstanding car rental experience for their customers.

“We see this new partnership as a perfect example of how CBC helps its clients deliver on their customer promise by maintaining and servicing the vital business facilities that support that customer experience.”

 

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